Frequently Asked Questions

Below you will find a selection of the most popular queries we receive from climote users. If you cannot find your specific question below feel free to contact us with any queries you may have..

How do I register my climote?

In order to use your climote remotely you will need to the register the unit here after installation. You will need the unique device number associated with the SIM card which is installed in your climote HUB, your email address and a contact number.

What is my device number?

Your device number is a unique telephone number that is associated with the SIM card in your climote HUB. This number is visible on the SIM card holder in your climote welcome pack. You can request the number to be sent by text message to your phone here. Please note this message will be sent to the contact number attached to the account.

Can I add a password to my climote Hub?

To add a password go to:
Login – using your details
Click on Settings
Click Edit My Details
Tick Change Password
Type password in space provided
Click Save

I forget my Password, can I reset it?

Go to:

Provide the email address your climote is registered under and you will be sent an email with instructions on how to recover your password.

Why do I have to keep logging into the climote App?

Are you being logged out of your APP when someone else logs in? You should be using separate log in details, here’s how you can do it!

To register subsequent users go to:
Login – using your details
Click on Settings
Click Manage Users
Click Create New
Add in the subsequent user details
Download the app and log in

How many users can I have on my climote account?

On each climote HUB you can have up to four remote users.

What size is the clmote Hub?

The climote HUB is 145mms Wide X 127mm High X 39mms Deep.

Is my climote HUB compatible with Amazon Echo devices (Alexa)?

You can now connect your climote Remote Heating Controller to your Amazon Echo devices, meaning you can now turn on your heating by simply saying, “Alexa, ask climote to turn on the heating”. For all the details on how to connect your climote and Amazon Echo devices click here.

Is my climote HUB compatible with Google Home?

Your climote Remote Heating Controller is not currently compatible with Google Home.

After the first years service package has expired, what are the terms of continuing remote heating access?

On purchasing the climote HUB, you will receive a one year service package which includes full remote access to the HUB by climote APP, climote ONLINE and climote SMS. After this initial first year you will receive a reminder that your service package is coming to an end and that a renewal is required to continue to have remote access to the product. The cost of the renewal will be  €19 (subject to change).

What if I only have 1 or 2 zones in my home, why can I still see additional zones?

The climote HUB is a three-channel time clock which allows for up to three heating zones (or two heating zones and one for hot water). As most homes only have one single zone, it is possible to set the climote to use only one zone so as to tailor it completely to the user’s own home heating needs. If this is changed to less than three zones it can be changed back to allow for zoning of the home in the future.

What is Holiday mode and how does it work?

  • Click on Holiday to switch the heating off for a defined number of days (starting with today) without clearing your saved schedule settings.
  • Select the number of days the heating is to be turned off including the current day and press Set Now
  • Press End Now to cancel holiday settings immediately

Where can I get additional user guides for the climote device?

If you have additional queries regarding your climote you can also click here to download additional user guidesquick start guides are also available.

How can I boost my heating directly from the climote device itself?

You can boost your home heating for up to 9 hours directly using the climote device

  • First press the boost button relating to the heating zone you wish to boost
  • Then use the wheel on the right hand side of the unit to select the duration you wish to boost the heating zone for.
  • Finally press the centre button on the right hand dial to select the time.

How can I reset my climote HUB?

Your unit can be completely reset by pressing the small black button on the underside of the device.

How can I reset the time and date on my climote HUB?

A step by step guide on how to set the time and date on your climote Hub can be found here.

What are the commands used for sending a text message to the climote device?

A full list of text commands can be accessed here. You can also send your climote device a text message with the word “Help” and you will receive a reply with full details of all relevant text commands.

How can I log into my climote unit online?

You can click here to go the the climote online portal.

How can I download the climote app to control my home heating?

Click here for full instructions on  how to download the climote App as well as how to login and use the App.

My climote is showing a Network Message 4, what should I do?

If your unit is displaying a Network Message 4 and has a red flashing light, your unit will need to be reset locally.  There is a small reset button underneath the unit, please hold this button for 5 seconds and allow the unit to reinitialise. This could take a few minutes but should power back up with a green flashing light and the correct time and date. For further details on how to reset your unit please click here.

My climote is showing a Network Message 3, what should I do?

If your unit is displaying a Network Message 3, please contact our Customer Support Team.

My climote is showing a Network Message 2, what should I do?

If your unit is displaying a Network Message 2, please contact our Customer Support Team.