Frequently Asked Questions

Below you will find a selection of the most popular queries we receive from climote users. If you cannot find your specific question below feel free to contact us with any queries you may have..

Please Note: As a result of the O2 Network outage on 06 December 2018 some users may be experiencing some network problems. If your unit is displaying a Network Message 4 and has a red flashing light, your unit will need to be reset locally.  There is a small reset button underneath the unit, please hold this button for 5 seconds and allow the unit to reinitialise. This could take up to 30 minutes but should power back up with a green flashing light and the correct time and date. For further details on how to reset your unit please click here.